Delete your LocQar account

Delete your account in the app

1. Open the LocQar customer app and sign in.
2. Open Account.
3. Select Delete account.
4. Review the information shown, confirm, and select Delete my account.

Request deletion without the app

If you cannot access the app, email support@locqar.com from the email address on your account. Include the phone number registered to the account so we can verify and process your request securely.

What is deleted

We revoke active sessions and notification tokens, remove your saved home-locker pin, and erase or anonymise account identifiers including your name, phone number, email, profile details, and pickup credentials.

What may be retained

Parcel, payment, fraud-prevention, and audit records may be retained where required to complete an active delivery, resolve a dispute, meet financial or legal obligations, or protect the service. Retained records are access-controlled and kept only for the applicable operational or legal retention period.