Returns made simple.
Return through any LocQar locker. No receipt. No account. The merchant is notified the moment your parcel is dropped.
Three steps. No fuss.
Pickup, return code by SMS, drop at any locker. That's the whole flow.
Request a return from the merchant , they issue you a LocQar return code. That's it.
You get an SMS with a unique return code. No app, no login, no printed label needed.
Walk to any LocQar station, type the code, drop the parcel in the compartment that opens. Done.
Built for the customer.
Free when the merchant offers free returns , drop at any LocQar locker.
Your phone number is your proof. No paperwork.
The moment your parcel is dropped, the merchant knows , so their refund clock starts the same day you drop it.
Returns work over SMS , no signup, no app install.
Common questions
Do I need the LocQar app to return something?▾
No. The return code arrives by SMS , type it at any locker screen to drop the parcel.
What if my package is too big for a locker?▾
Most parcels fit. If yours doesn't, your return code also works at any Dropbox Agent counter.
How long do I have to drop off a return?▾
Return codes are typically valid for 14 days from when you receive them. Plenty of time.
When do I get my refund?▾
The merchant is notified the moment your parcel is dropped at the locker. The refund itself is theirs to issue, on their own timing , LocQar does not hold it up, and cannot speed it up either.
What if I don't have my original order details?▾
Your phone number is the link. As long as the return was opened against the order, you don't need anything else.
Got a return on the way?
Track its status in real time, or reach out if something looks off.