Returns made simple.
Free returns from any LocQar locker. No receipt. No account. Refunds in 48 hours.
Three steps. No fuss.
Pickup, return code by SMS, drop at any locker. That's the whole flow.
Open the merchant's return link or tap Return in your LocQar order. Pick a reason — that's it.
You get an SMS with a unique return code. No app, no login, no printed label needed.
Walk to any LocQar station, type the code, drop the parcel in the compartment that opens. Done.
Built for the customer.
From any LocQar locker — the merchant covers it.
Your phone number is your proof. No paperwork.
Once the parcel is in the locker, refunds clear in 48h.
Returns work over SMS — no signup, no app install.
Common questions
Do I need the LocQar app to return something?▾
No. The return code arrives by SMS — type it at any locker screen to drop the parcel.
What if my package is too big for a locker?▾
Most parcels fit. If yours doesn't, the return code also works at any Dropbox Agent — they'll handle oversized items.
How long do I have to drop off a return?▾
Your return code is valid for 14 days from when you receive it. Plenty of time.
When do I get my refund?▾
Refunds are released within 48 hours of the parcel being dropped at the locker. You get an SMS the moment it clears.
What if I don't have my original order details?▾
Your phone number is the link. As long as the return was opened against the order, you don't need anything else.
Got a return on the way?
Track its status in real time, or reach out if something looks off.